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Customer Service Supervisor
Education Department

Job Summary

To provide smooth and efficient Visitor Services and to handle the duties and daily operation of the KFBG Reception Office.

Major Duties

  • To provide good customer-oriented reception services to visitors to KFBG;
  • To handle applications for group and individual visits to KFBG;
  • To handle all phone enquiries and general enquiries from visitors;
  • To maintain a daily record of entry permits and bookings;
  • To prepare visitor analysis report;
  • To manage KFBG Ambassador Booth;
  • To administer the admission tickets and shuttle-bus ticketing system for visitors. (daily- includes Sundays and / or Public Holidays and / or at special events);
  • To support the organization of staff functions and events;
  • To attend event meetings on behalf of the Reception Office;
  • To assist in Administration duties, whenever required.


  • Commitment to the mission, vision and values of KFBGC;
  • At least 3 years of proven working experience in similar roles;
  • Form 5 or above, holder of certificate in customer service would be an advantage;
  • Fluency in Cantonese and/or Putonghua; command of English an advantage;
  • Self-motivated, pleasant personality and a good team player;
  • Good Interpersonal communication skill;
  • Physically fit for mild outdoor activities;
  • Willing to work on shift is a MUST (includes Saturdays, Sundays and/or Public Holidays).

Interested parties should send a CV, expected salary, and a cover letter (describing relevant work experience and reasons for interest in the post) to the HR Manager, Kadoorie Farm & Botanic Garden Corporation, Lam Kam Road, Tai Po, New Territories, Hong Kong, or email to