Job Summary:

To provide smooth and efficient Visitor Services and to handle the duties and daily operation of the KFBG Reception.

Major Duties:

• To provide good customer-oriented reception services to visitors to KFBG;
• To handle applications for group and individual visits to KFBG;
• To handle all phone enquiries and general enquiries from visitors;
• To maintain a daily record of entry permits and bookings;
• To prepare visitor analysis report;
• To manage KFBG Ambassador Booth;
• To administer the admission tickets and shuttle-bus ticketing system for visitors. (daily- includes Sundays and / or Public Holidays and / or at special events);
• To support the organization of staff functions and events;
• To attend event meetings on behalf of the Reception Office;
• To assist in Administration duties, whenever required; and
• Other duties assigned by the Supervisor.

Requirements:

• Commitment to the mission, vision and values of KFBGC;
• At least 3 years of proven working experience in similar roles;
• Form 5 or above, holder of certificate in customer service would be an advantage;
• Fluency in Cantonese and/or Putonghua; command of English an advantage;
• Self-motivated, pleasant personality and a good team player;
• Good Interpersonal communication skill;
• Physically fit for mild outdoor activities;
• Willing to work on shift is a MUST (includes Saturdays, Sundays and/or Public Holidays).

Interested parties should send a CV, expected salary, and a cover letter (describing relevant work experience and reasons for interest in the post) to the People & Culture Manager, Kadoorie Farm & Botanic Garden Corporation, Lam Kam Road, Tai Po, New Territories, Hong Kong, or email to pnc@kfbg.org.